1. Are you a manufacturer or a trading company?
We are a manufacturer.
2. What should we do if we don't know how to operate your machine?
We offer expert support by dispatching our engineers to your location, or you can opt to send your engineers to our
facility for comprehensive operational training. Additionally, each machine comes with detailed installation and operating instructions
for ease of use. Our dedicated support team is available 24/7 via phone and email to assist you.
3. What are your payment terms?
We accept various payment methods including T/T, L/C, and Western Union. For T/T transactions, a 30% deposit is required upfront, with the remaining 70% due
before shipment.
4. Is OEM available?
Yes, OEM services are available.
5. How are your machines packaged?
We offer two secure packaging options: For larger shipments that require a full container, machines are secured directly within the container, eliminating the need for wooden boxes, and transported as FCL (full container load). For smaller shipments,
where a full container is not necessary, machines are carefully packaged in wooden boxes and shipped as LCL (less than container load).
Both packaging methods ensure the utmost safety of our machines during transportation.