1. Are you manufacturer or trading company?
We proudly affirm that we are a manufacturer.
2. What shall we do if don't know how to operate your machine?
To ensure seamless operation, we offer the option of dispatching our expert engineers to your country, or you can send your engineers to our
factory for comprehensive training. Additionally, we provide detailed installation and operational instructions
that are straightforward and easy to follow. Our customer support is available 24/7 via telephone and email.
3. What are your payment terms?
We accommodate various payment methods including T/T, L/C, and Western Union. For T/T payments, we require a 30% deposit in advance, with the remaining 70% balance
due before shipment.
4. OEM is available?
Absolutely, OEM services are available.
5. What's your package?
We offer two secure packaging methods. The first method involves fixing machines directly within a container without wooden boxes when the total machine dimensions require a full container; in this
case, machines are transported via FCL (Full Container Load). The second method involves packaging machines in wooden boxes when the total dimensions are small, not necessitating an entire container; in such instances,
machines are transported by LCL (Less than Container Load).
Rest assured, both packaging methods ensure the utmost safety for your shipment.