1. Are you manufacturer or trading company?
We are a manufacturer, committed to engineering excellence and quality.
2. What shall we do if don't know how to operate your machine?
We offer comprehensive support! Our expert engineers can travel to your country for personalized guidance, or you can send your team to our factory for hands-on training.
In addition, detailed installation and operating instructions are included, making the process remarkably straightforward.
We also provide round-the-clock support via phone and email to ensure seamless operation.
3. What are your payment terms?
Our flexible payment options include T/T, L/C, Western Union, and more. For T/T, we require a 30% deposit upfront, with the remaining 70% due before shipment.
4. OEM is available?
Yes, we offer OEM services to tailor products to your unique requirements.
5. What's your package?
We provide two secure packaging methods to ensure the safe transport of your machinery. For larger shipments requiring a full container, machines are securely fixed within the container without wooden boxes, ideal for FCL (full container load).
For smaller shipments, our machines are carefully packaged in wooden boxes when the total dimensions do not require a full container, suitable for LCL (less than container load).
Both packaging methods are designed to provide maximum safety during transit, ensuring your machines arrive in pristine condition.