1. Are you manufacturer or trading company?
We are a distinguished manufacturer, passionately committed to providing top-tier machinery that exemplifies unmatched quality and innovation.
2. What shall we do if don't know how to operate your machine?
Rest assured, our comprehensive support system ensures that you are never alone. We offer the option to dispatch our skilled engineers directly to your location for hands-on assistance. Alternatively, you can send your engineers to our
cutting-edge facility for immersive, practical training experiences. Furthermore, we provide detailed installation and operation instructions
to guarantee a user-friendly experience. Our dedicated 24/7 telephone and email support ensure that expert assistance is always just a call or click away.
3. What are your payment terms?
We offer a variety of flexible payment solutions, including T/T, L/C, and Western Union. For T/T transactions, we require a 30% advance payment, with the remaining 70% balance
due prior to shipment, ensuring a smooth, secure, and seamless transaction process.
4. OEM is available?
Absolutely, we are proud to offer OEM services to craft tailored solutions that align precisely with your specific requirements and vision.
5. What's your package?
Our unwavering commitment to safety during transit is reflected in our two meticulously crafted packaging options. For larger shipments, machines are securely fixed within a full container, eliminating the necessity for wooden boxes. In this
configuration, transportation is executed via FCL (full container load). For smaller consignments, machines are carefully packaged in robust wooden boxes and transported by LCL
(less than container load), ensuring optimal safety and integrity throughout the transportation process.
Both packaging methods are thoughtfully designed to provide maximum protection and peace of mind during the shipping journey.