1. Are you a manufacturer or a trading company?
We proudly operate as a manufacturer, ensuring direct quality control and customer satisfaction.
2. What should we do if we're unsure how to operate your machine?
We offer comprehensive support: our skilled engineers can travel to your country for hands-on assistance, or you can visit our factory for immersive training. Additionally, detailed installation and operating manuals are provided.
factory for learning operation. Besides, there are detailed installation and operating instructions
Our 24/7 telephone and email support ensures that expert help is just a call or click away, making operation as simple as possible.
3. What are your payment terms?
We offer flexible payment options, including T/T, L/C, and Western Union. Typically, a 30% deposit is required upfront, with the remaining 70% balance due before shipment.
before the shipment.
4. Is OEM available?
Absolutely, we offer OEM services to tailor products to your specific needs.
5. What is your packaging method?
We provide two secure packaging methods: when machines necessitate a full container, they are firmly fixed within the container without wooden boxes for FCL (full container load) transportation.
container without wooden box when total machines dimensions need a container, in this
Alternatively, for smaller machine dimensions, our equipment is carefully packaged in wooden boxes, suitable for LCL (less than container load) transport.
machines will be packaged with wooden box when total machines dimensions are small which
does not need a whole container, in this situation, machines will be transported by LCL (less
Both packaging options are designed to ensure the utmost safety during transport.
Both of these two package methods are safe.